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OUR MOTTO
We pride ourselves in getting your orders out in time, we know the importance of your presentation. We pride ourselves in the quality of our products, if it isn't to your expectations, we'll make it right. We pride ourselves in getting your order right the first time, if there is an error on our part, we'll jump through hoops to make it right. If there is a mistake on your part, we'll jump through hoops to make it right!
The staff at Paradise Awards is here to serve our customers needs and we'll do our best to meet that goal.
Customer Service Department
In an effort to be of better service to you, our customer, we have compiled a list of our most Frequently Asked Questions. If after reviewing these questions, you still have a question or need additional help, please contact us and we will be happy to help you out.
Frequently Asked Questions
How long will it take to get my order?
How long will it take to get my order?
Production time for most orders is 3-5 days, some products have listed production times, that means your product will be shipped within that allotted time period. If the product/s you ordered is/are out of stock or if we cannot meet your Due Date required, we will notify you as soon as possible. Our standard method of shipping is UPS ground delivery from the El Segundo, CA (Los Angeles area). If you would like your product/s shipped another method, expedited shipping, or would like to pick up your product/s, please contact us. Please be aware that shipping times can vary depending on your location. Please click here to see chart at bottom of page for estimation of UPS ground shipping times from our location to the Continental United States. Alaska, Hawaii, Canada, and other Foreign country shipments may take longer and have additional costs. If you need your product/s by a certain date, please let us know and we will do our best to get it to you on time.
What if I need it now, how fast can you get it to me?
We always do our best to meet your needs, Rush Service is available on certain products. Please contact us regarding our Rush Service.
How much does shipping cost?
UPS ground shipping is a $10.00 Flat Fee for all orders shipped in the Continental U.S. Orders shipped to Alaska, Hawaii or Foreign Countries will be quoted upon request. If you need your order shipped other than UPS ground or need expediated shipping, contact us.
How do I send you my artwork?
You can send artwork electronically through email, disk (CD, Zip, Floppy) or a hard copy printed layout. Artwork requirements vary according to the product that you order.
How can I be sure my layout and personalization will be right?
Before we produce your product, we will send you a proof copy of the layout and any personalization through email or fax. Only when you approve the artwork will your order be put into production.
Can I change my order after placing it?
Since your order is usually processed the same day you place it, you will need to contact us as soon as possible if you need to change any part of your order.
Can I cancel my order?
Since your order is usually processed the same day you place it, you will need to contact us as soon as possible if you need to cancel your order.
Can I return products?
Since most of our products are personalized, they cannot be returned or refunded for errors on your part. If we make the error or the product is damaged upon arrival, we will do our best to replace it ASAP. Please contact us
What if after I get my product, it is not what I expected?
Although we make every effort to picture our products and describe their look, size, color, etc. on our website, nothing can replace the look and feel of the real thing. If we have overlooked something in our description or mis-represented an item, we will be happy to replace the product/s. If you are not happy with the product/s and it is no fault of our own, we will still replace the product/s, although we will have to charge you for labor and un-reuseable material. We will make every effort to make you happy with our products, that’s why we’ll jump through hoops to make it right.
Can I set up an account with your company?
Yes, if you would like to set up an account, please contact us and we will send you a credit application to fill out. Once approved, your orders can then be billed to your company or organization.
How do I talk to a live person?
A live person is available to speak with Monday-Friday 8-5 PST. Please call 310-322-3181 between those hours and someone we'll be happy to help you out. If you call after hours, you can leave a message and someone will get back to you ASAP.
How secure is my purchase from Paradise Awards?
Your payment information is safe through our secure server and we do not share any of your personal information with outside entities.
I still have a question, how can I get it answered?
You can talk to a real live person Monday-Friday from 8-5 PST by calling 310-322-3181 or Click Here for email coorespondents.
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